Home / Trends In Parenting & Family / Emergency Dispatchers Share Emotional Tales From The Trenches Using #IAm911

Emergency Dispatchers Share Emotional Tales From The Trenches Using #IAm911


 Emergency dispatchers use #IAm911 in an effort to reclassify their position from ‘clerical’ to ‘protective’

The #IAm911 Tales From The Trenches Will

Just last week I had to call 911 when my son badly sliced and broke his finger in a door jam. As terrifying as the situation was, the calm, level-headedness of the dispatcher on the other end of the line helped make one of the scariest moments of my life a little more bearable. Without the 911 dispatcher’s professionalism and ability to keep calm when I was anything but, who knows if my son’s hand would be healing as well as it is right now. I may never know their name, but I’m forever grateful for their help that night.

Ricardo Martinez II  is the founder and host of Within the Trenches, a podcast based on the experiences of being a 911 dispatcher. Martinez recently started the movement #Iam911 as an effort to assist the reclassification of public safety telecommunicators from “clerical” to “protective.”

The movement has exploded, with dispatchers coming forward to share their deeply personal experiences handling emergency calls. Their stories are both gut-wrenching and incredible.

14102386_1036316596484620_5381903211487613113_n

Although they’re not the ones coming to your door with the ambulance, it’s obvious from their words that when a 911 dispatcher answers a call, they are completely committed to helping whoever is on the other end of that line as best they can. And it’s clear that some calls stay with them, long after they hang up.

 

14199471_1039889266127353_844644716211660361_n

This reclassification would help recognize emergency dispatchers as public safety professionals, rather than people who just answer phones and relay messages to others. For example, in his latest podcast Martinez says a taxi service dispatcher would be an example of a clerical telecommunicator. While their job is important, it’s obviously vastly different than that of a 911 dispatcher.

14100244_1034022646714015_886433443535382061_n

Dispatchers have to be prepared for anything, for the entire length of their shift.

14088585_1038038829645730_5937138842714840619_n

They feel your pain, and they remember it.

 

14088418_1034867323296214_3043667510944570030_n

They have to stay strong and focused to help you stay calm too.

14141969_1036970586419221_6470983677262015834_n

Being a 911 dispatcher is so much more than a clerical job. Staying on the line with someone in their darkest moments takes strength and courage not everyone possesses. While these stories are difficult to read, hopefully the #IAM911 movement serves its purpose and these brave men and women can be classified as protective public safety professionals, as they deserve to be.

The post Emergency Dispatchers Share Emotional Tales From The Trenches Using #IAm911 appeared first on Scary Mommy.

Click Here For Original Source Of The Article

Ads by WOW Trk

Check Also

Pssst: Ergo Is Now Giving Us Two Options That Allow Us To (Safely) Skip The Infant Insert

Pssst: Ergo Is Now Giving Us Two Options That Allow Us To (Safely) Skip The Infant Insert

Letting the carrier grow with your child without that extra step? I'm here for it. And I bet you are too.

Leave a Reply

Your email address will not be published. Required fields are marked *

css.php